OK as a exercise I’m going to try and say it as well as I can. I work in the tech-support position, we have a que or lineup of people that put in tech-support tickets every day. That number can be anywhere from 3 to 25 on any given day. I am expected to clear out that que by the end of the day. I also do installations are software, which can take anywhere from 15 mins to 2 hours on a person’s computer. I also have codes that I have to be emailed by me two clients while I’m working on peoples installs, I also I’m given codes from accounting to send to customers so that they can get their products, I’m supposed to make CDs and also to copy information onto drives. I probably have three or four or five of those tasks a day, along with people who don’t want to do a tech ticket online.
At any given time during the day I can feel like I know what I’m doing, like I wanna throw up, like I want to run to the bathroom and never come out of the door, like I’m actually helping you know what I’m doing, like I am the worst tech position in the world, like I’m not keeping up, and like I am overcome and about to have a panic attack.
I have not told my HR specialist this yet, because we are a very small company and basically if I say that I can’t do the job then I’m probably going to fired.
And I’m booked out with appointments for those installations until 25 January. So if I have any kind of issue then like it kind of leaves the other tech people in the lurch.