Tom,
I told you, I already tagged/alerted those in charge on your behalf in previous post.
Until they sign in and get to it there is nothing anyone else can really do.
Put yourself in their shoes: would you like to sign in and have multiple (impatient) messages regarding the same situation?
In the meantime, if it's really bothering you THAT much then search the User2User support forum.
The answer you need might be in a thread already started there, or you might find one you can ask in and (MAYBE) get a helpful answer from someone else right away.
Here it is again so you don't have to go search for it:
https://christianchat.com/user2user-tech-support/