Oh, haha a call center for a hotel, that sounds like a chaotic job : p I can imagine having alot to deal with at once with such a job. And haha yeah, my friend often talks about how he had to research for a blog at his job, but luckily the blogs are more casual and just meant to get the readers interest in the company, and like learn just a bit about them, so I guess he can get away with more minimal research : p And haha, fixing internet issues over the phone, that sounds awful : p I really hate it when I have to call people to get my internet working again, cuz like Im not a phone person, and I can never understand what people are saying on the phone, and for some reason Im nervous to ask them to repeat themselves : p