Taco Bell has some weird human resources policies. They were probably running around like chickens because they are not allowed to have enough people on the clock to deal with real business.
Once upon a Time, on a really busy day at McDonald's, I got a lunch break and went across the street to Taco Bell for lunch. I only get half an hour for lunch, and by the time I got my simple two burrito order it had burned up about 26 of those minutes. There were only six people working there. For reference, at the time we had 19 people on the McDonald's time clock, and we were using every one of them to get food out the door.
I happened to see their district manager a little bit later and I knew her because she used to be a McDonald's district manager. I mentioned they could use a little bit of help in there. She said they are not allowed to have more than six people on the time clock, even during peak hours.
You can do what you want I guess, it's your business. But you won't be getting any more of my business, at least not during busy times.
We may have had more than three times the people on the clock, but we were slamming orders out and taking in money hand over fist. They were struggling to get orders out at a snails pace. Reckon who was making more money?
I feel sorry for the actual store employees though. They have to deal with a lot of attitude from impatient customers. I tried my best not to give them any more attitude to deal with, but I sure was impatient too.