So, how far down the ladder does one need to go to receive spiritual guidance within the church?
Now that you have clarified things, this is a very sad situation which could have easily been avoided, had the church leadership decided to simply follow the NT patter established by God. Here are my observations (and you need not respond):
1. God never intended one man to be "the pastor" therefore He gave the churches a
plurality of elders, and one was not above the others. The Bible calls that " a presbytery" since
prebuteros is the word for elder. Even Presbyterian churches do not have this as you would expect. And most evangelical churches simply ignore this.
2. One man could not possibly "shepherd" 10, 000. And even if there were only 57 members, you would need at least 5-7 pastor/elders to really provide actual spiritual guidance on a personal basis. Some would be self-supporting while others may need compensation for their efforts (which is also biblical).
3. Any church which shuns sound Bible doctrine should be left alone. No one can fix that problem.
4. If a man says that he is "too busy" (probably with administrative business) then he has failed already. He should be politely asked to leave. Paul was never "too busy" even though he was a very busy apostle. He was ministering to individuals as well as congregations.
5. Churches mistakenly think that "the pastor" should be totally focused on preaching from the pulpit. That is not correct. God has given various spiritual gifts and if there were several men in leadership one could have the gift of evangelism, another the gift of teaching, another the gift of oversight called "government", and so on. Then one man would not be the only minister of the Word. Elders are supposed to be "apt to teach" in general.
6. A "corporate" structure is not the same as a biblical structure. Any person should be able to pick up the phone and call one of the elders and ask for a face-to-face meeting if that is necessary. And the response should be almost immediate if the structure is biblical.