The point is the book of Revelation is written in symbolic language and we shouldn't be looking for a literal city to descend out of heaven.
Yes it is a literal city! And believing that everything in Revelation as being symbolic is the biggest problem in misinterpreting the book of Revelation. It should be read in the literal sense until a symbolic, figurative or metaphoric interpretation is required. If you go into it as everything being symbolic, then the information that is literal is distorted.
That said, the New Jerusalem is a literal, future city. For one thing, in referring to the hero's of faith, Paul mentions the new Jerusalem:
"All these people died in faith, without having received the things they were promised. However, they saw them and welcomed them from afar. And they acknowledged that they were strangers and exiles on the earth. Those who say such things show that they are seeking a country of their own. If they had been thinking of the country they had left, they would have had opportunity to return. Instead, they were longing for a better country, a heavenly one. Therefore God is not ashamed to be called their God, for He has prepared a city for them. - Heb.11:13-16
Those saints of old were looking for and anticipating that new Jerusalem in the eternal state.
Jesus mentions the New Jerusalem:
"I will write on him the name of my God and the name of the city of my God, the New Jerusalem, which is coming down out of heaven from my God." - Rev.3:12
"I saw a new heaven and a new earth, for the first heaven and the first earth had passed away, and there was no longer any sea. I saw the Holy City, the new Jerusalem, coming down out of heaven from God, prepared as a bride beautifully dressed for her husband. - Rev.21:1-2
If the new Jerusalem is symbolic, then the new heaven and new earth would also have to be symbolic, which they are not!
"And if anyone takes words away from this scroll of prophecy, God will take away from that person any share in the tree of life and in the Holy City, which are described in this scroll." - Rev.22:19
In the scripture above, we have a warning for those who takes words away from this book of Revelation. And anyone who does, God will take away from that persons share in the tree of life and the Holy City, the new Jerusalem, which wouldn't make any sense if the city was symbolic.
The dimensions of the city are given, the thickness of the walls, what they are made of, twelve gates each made from a single pearl, with an angel at each gate, and the list goes on.
The issue here is that, if God can provide so much detail regarding the future, heavenly city, of new Jerusalem, how could you know ever know when God was speaking literally? He gives you all of these intricate details about the city and you call it symbolic.
My advice to you is to start believing what you are reading.
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