morning, mom and melita
I know.
I see you laughed but it's still an unpleasant monkey wrench in things.
That's why I dread being late but I usually call. And I don't mind waiting once I get there if I was the one causing everyone else to wait. I figure that's part of the process to get things back on track. I find employees are very helpful when we respond like this because kindness really is the key.