well, i never leave a message with an insurance company. i get paid to stay on hold so i can talk to a darn live person! lol my problem right now is i sent a whole batch of claims past few weeks, and apparently ONE claim was rejected so it denied THE ENTIRE BATCH OF CLAIMS. so i had to go back and see which claims were sent with THAT group to resend. this has to do with the program we use to send the actual claims, not the insurance company itself -_- it isn't difficult to do. just time consuming.