caller: hello. my name is [i don't remember], and i'm calling from [a company]. we work with chiropractors in sending out text message reminders to their patients. so tell me, does your office use this way to remind patients about their appointments?
me: the person you need to speak with is unavailable. i can take a message.
caller: well, we mainly work with those in the front office. aren't you the one who schedules the patients or reschedules them?
me: i can take a message.
*click*
well, that wasn't nice of him lol.