While I understand, and almost always agree, with you brother, I'll give an example. I attended a small church with a young couple as pastors. They were often away and unable to reach. Family called from home and told us that my mothers nephew had had a heart attack and slipped into a coma. He was 40. He wasn't saved and my mother was distraught. She just slumped to the floor, crying. I called for the pastor, no answer. My sister happened to be in town so we drove to the church. No pastor. The janitor and his wife were cleaning the church and opened the door. They called the pastor, his wife, the deacons, anyone they thought knew where the pastor was. No pastor to be found. Finally the janitors wife turned to me and asked me what the issue was. It wasn't personal, so I told her and she wrapped her arms around my sister and I and prayed. We went back to my mother, still distraught, and had to tell her the pastor was no where to be found. I don't think he ever called her. Perhaps he spoke to her later. I understand the pastor can't be everywhere at once, he's not God. But if at all possible I expect him to be there when something seriously wrong happens, or at least be able to contact him. That is why he is there.
Years ago my father worked with a guy that wasn't a Christian. One night, in the middle of the night my father said he got a call from his man. He didn't know him well, he certainly hadn't given him his number. He told my father he was sitting on his bed with a loaded gun, his wife had left him. He said my father was the only Christian he knew and before he took his life he decided to give him a call. My father told him not to move, he was on his way. He jumped out of bed and took off and that night that man became a Christian and still is to this day. I expect to be able to contact my pastor, I expect when there is an emergency that I can get in touch with him, even if he is away. I think it's important to have a hands on pastor and I wouldn't attend a church where the pastor didn't know me personally, know my name and I could contact him in a time of need. JMO Others may not care.