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I'm using 20H2 version of Windows 10 (by the way there will be a windows 11 coming soon) and it has been working ok. Could be something like anti virus blocking the app from connecting for yall? Not sure without a remote support session so I can see what you see on your screen. Starting the...

What is the sign in error message or what occurs?

In the picture above I meant to say I removed the left over folders that have left over files in it. Thanks

So an update on troubleshooting to get CC working for me again. I am using Windows 10 2004 version with the latest patches (MS updates) and the CC app 3.9.0 would open then close. So i uninstalled CC chat then install adobe air. Then i went to these locations showing in the picture and removed...

Yes, 1909 should be work as I was using the CC app on 1909 just fine. As far as the connection issue chances are you have some other software installed on the computer that is not allowing the traffic to go through. Such as a firewall or anti virus. I installed Windows Server 2019 Evaluation...

Amber1980 are you on a Windows PC or phone? If Windows PC what version/edition of Windows? You can find this information out by clicking Start and type the word WINVER and press enter.

Since I upgraded to Windows 10 version 20H2 (OS Build 19042.804) the CC app will start to open but then crashes. Tried multiple things. No go. Using Adobe Air owner HARMAN as well.

Yes thanks Maxwel. In my case today I am using Windows 10 version 1903 and I had to do the following for it to install or else the behavior was the same as Tylor pointed out. I know the installer is suppose to install this automatically but sometimes it acts up. :) What I have to do is once I...