Starbucks now wants their employees to become "Color brave" and call their stores "Third place"
I have no idea what they mean by "third place", but here is an excerpt from the article:
Starbucks Executive Vice President Rossann Williams gave an example, claiming she observed a barista approach a customer who was using uncomfortable language and say: “You are in our store every day, and we love that this is your third place, but from one human to another human, the language that you are using is making other customers uncomfortable. So either you have to change your behavior, and stay and be a part of our third place, or I’m going to have to ask you to leave,...."
Link to article:
http://www.foxnews.com/food-drink/2...king-to-customers-one-human-to-one-human.html
I have no idea what they mean by "third place", but here is an excerpt from the article:
Starbucks Executive Vice President Rossann Williams gave an example, claiming she observed a barista approach a customer who was using uncomfortable language and say: “You are in our store every day, and we love that this is your third place, but from one human to another human, the language that you are using is making other customers uncomfortable. So either you have to change your behavior, and stay and be a part of our third place, or I’m going to have to ask you to leave,...."
Link to article:
http://www.foxnews.com/food-drink/2...king-to-customers-one-human-to-one-human.html
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