Greetings! It's nice to see you here on Christian Chat. I lost you in the chatroom. I went to the site where we met to send you something to help with volume problems here. If it doesn't work, and your phone's media volume was up, maybe contact the user CCStaff to troubleshoot. I just found this in forums also: https://christianchat.com/user2user-tech-support/. Users in chat may help too if you reach out to them